Welcome to Our Refunds & Returns Policy
At mimosabarks.com, your satisfaction is our top priority. We are committed to delivering the highest-quality Mimosa Hostilis Root Bark (MHRB) and botanical products, backed by honest service, fast shipping, and secure shopping.
We understand that sometimes, things don’t go as planned. That’s why we offer a straightforward Refunds and Returns Policy to protect your purchase and give you peace of mind.
1. Returns Eligibility
To qualify for a return or exchange:
- The item must be unused, unopened, and in its original packaging.
- Return requests must be made within 14 days of delivery.
- You must provide proof of purchase (order number or email receipt).
- The product must have been purchased directly from Mimosabarks.com.
💡 Due to the organic nature of our products, we cannot accept returns on opened botanical items unless the product is defective or incorrect.
2. Refund Process
If your return meets the eligibility criteria:
- We will initiate a full refund to your original payment method within 3–5 business days of receiving and inspecting the returned item.
- Refunds will not include original shipping fees, unless the return is due to a shipping error or damaged item on our part.
- For returns due to product issues, we may request a photo or video as proof before approving a refund or replacement.
3. Damaged or Incorrect Orders
If your item arrives damaged, broken, or you received the wrong product, we will resolve it quickly:
- Contact us via our contact form within 72 hours of receiving your package.
- Attach photos of the item and packaging to speed up the resolution.
- We’ll either resend the correct product or issue a full refund, including shipping costs.
4. Exchanges
We do not offer direct exchanges. If you’d like a different product, please:
- Return the unopened item.
- Once your return is processed, place a new order for the item you want via our shop.
5. Cancellations
Orders can be canceled within 12 hours of placing them. If your order has already shipped, we cannot cancel it. Please contact us as soon as possible if you wish to cancel or modify your order.
6. Shipping for Returns
You are responsible for return shipping costs, unless:
- The product is defective
- You received the wrong item
We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee we’ll receive your returned item.
7. Exceptions & Non-Returnable Items
Due to health and safety regulations, the following items cannot be returned:
- Opened or used Mimosa Hostilis Root Bark
- Products not purchased from Mimosabarks.com
- Digital downloads or informational guides
- Products purchased on sale (unless defective)
8. How to Initiate a Return or Refund
To begin the process, please:
📧 Email us at: mimosabarks@gmail.com
📦 Include your order number, a description of the issue, and photos if applicable.
Our support team will guide you through the steps and provide a return shipping address.
9. Trusted By Global Customers
Mimosabarks.com is proud to serve customers in the USA, UK, Canada, Australia, Europe, and more. We ship globally and support ethical sourcing from Brazil. Our commitment to quality and customer satisfaction is what sets us apart.
Whether you are ordering for natural dyeing, botanical research, or educational use, you can shop confidently at https://mimosabarks.com.
10. Still Have Questions?
We’re here to help!
Visit our FAQs page or reach out directly via our Contact page for any concerns about refunds, returns, or product inquiries.